Frequently Asked Questions

MY ACCOUNT

How do I create an account?

To create an account with Wesabiprint, please visit http://wesabiprint.ng/login.php
and complete your registration by filling the required details.

What benefits do I get by registering with Wesabiprint? Do I
get any discount or special vouchers when I sign up?

By registering with us, you will be able to order the wide
range of products listed on our website. As soon as you register, you get sign
up vouchers to help with your initial orders. You can also avail special offers
that we have for our registered users regularly. You can see all your available
vouchers by checking https://www.wesabiprint.ng/user_coupon.php

Can I place an order without creating an account?

No, you will not be able to place an order without creating
an account.

How do I know your offers and redeem them?

Every offer has a unique coupon code. All offers that you
can redeem are available in your account once you login. To know these offers,
visit https://www.wesabiprint.ng/user_coupon.php or go to My Account and
select “My Coupons. You can redeem these coupons at the checkout page while
placing the order.

What all information can I get in my account?

My Account provides lots of information regarding your
account and transaction details. It is available on the  top right side when you click on your name or
visit https://www.wesabiprint.ng/user_account.php. These are the tabs available
in “My Account

Do I get to see my past orders?

Yes, you will be able to check your past orders from “My
Order History available in “My Account.

What if I forget my login credentials? Is it possible to
retrieve them?

You can get your account reset by using the “Forgot
Password option available in the login page https://www.wesabiprint.ng/user_login.php.
You need to provide your registered email address and a link to reset your
password will be sent to the email address immediately. In case you still face
any issue to login, contact our Support Desk at +2348036153743.

Is my account and transaction secure?

Yes, it is absolutely secured and safe platform. Our website
uses SSL Technology and you will see a green lock in the address bar to
indicate that your connection is secure.

Also, we use Paystack as the payment gateway. Paystack uses
the most powerful Verisign secure socket layer (SSL) for encrypting customer
data during transmission. To put this into non-technical terms, it would take
340,000,000,000 years for today's fastest computers to crack Verisign SSL.
Click here to verify Paystack certificate.

MY ORDERS

How do I place an order online?

You can choose from the wide products range available on our
website. You can either search for your product, or navigate the categories and
find your products. Once you visit the product page, you will get all the
information required in terms of product description, features, timeline and
price (Price Calc at N top), templates, upload artwork, create design, custom
design options.

What if the product I want to order is not available on your
website? Does it mean you do not fulfill them?

The products listed on our website are the standard print
products required by any business entity. We do fulfill a lot of custom print
requirements as well. You fill the Contact Us form and our Support Desk will
get back to you.

You can email your requirement to our Support Desk at support@wesabiprint.ng
or call us at +2348036153743. Our Support team will understand your query and
not only help you with the rates and timelines but also hand hold you till the
order is processed and delivered.

Do you provide design services as well?

Yes, we have a design division named  Studio to help our customers with design for
various print products. To know more about the services, portfolio and charges,
please visit https://www.wesabiprint.ng/_design.html. You can share the design
brief after choosing a product and place your design order. Please fill the
inquiry form on the page in case you want our design team to contact you.

How do I search for a particular product?

All our products are listed under product categories. You
can go to the product category mentioned on the top band on our website and
click on the product you require to print with us. You can also use the search
tab available at the top.

How can I reach you in case I need assistance in placing an
order?

You can either fill the Contact Us form and our Support Desk
will get back to you or email your requirement to our Support Desk at support@wesabiprint.ng
or call us at +2348036153743.

What is processing time vs shipping time?

Processing time refers to the time taken to make the product
ready to ship while shipping time is the time taken for our courier partners to
deliver the order to the shipping address shared by you.

How do I get the status of my order?

The status of all your orders are available in the “My Order
History tab in “My Accounts. You will also receive SMS and email
notifications on the status updates on your registered mobile number and email
address.

What if I am getting an error on the payment gateway page?

Please note the error message you receive or take a
screenshot of the error and email it to us at support@wesabiprint.ng or call +2348036153743.
We will help you out.

How do you ensure my payment / credit card information is
secure?

Paystack, the payment gateway we use for all the
transactions on our website is one of the secure gateway.

Do I need any specific browser / any other requirements to
place an order?

You need to have an internet connection to browse the
products and place your orders. You can use any browser. However, Google Chrome
is the most compatible browser.

ARTWORK AND DESIGN RELATED QUERIES:

What is an Open file format?

An open file format is the source file in which your design
was created by the graphic designer. It comes in CDR (coreldraw), AI
(Illustrator) or PSD (Photoshop) format.

In what format can we upload artworks?

You can upload artworks in PDF, CDR, AI or PSD formats to
get the quality print output. Avoid uploading low res PDF or JPEG files to
print.

What are cut marks, bleeds and safe margin?

Cut Marks: They are also referred as crop marks. They define
where the paper sheet will be cut/trimmed to get the actual product size.

Bleeds: The term bleed is used for all objects overlapping
the border of the design. It gives cropping some room for error beyond the cut
marks.

Safe Margin: This is the border which is given on all four
edges to ensure that important content (text and design elements) are not
cropped during the cutting process.

What is resolution and what should be the resolution of my
artwork?

The resolution for any artwork should be above 300 dpi.

What if my artwork has an issue?

If the artwork uploaded has any issue you will receive a
call or an email from our Support team. Also, your order status will change to “On Hold along with a comment with the reason for the order to be on hold.

Do you have ready designs which I can use to make my
collateral?

Yes, we do have ready designs/templates for most of our
products. These are also bifurcated as per category to make it easy to choose
from a wide variety of templates. These templates are not only easily
customisable but also available for free!

Do you have custom design services?

Yes, we do. Our Design Studio,  will help you get the right design as per the
design brief you submit while placing a design order.

What do I do if I do not have an artwork?

We have our ready designs for few products which you can use
for placing an order, or we have our designing team  who can create the design for you as per your
requirement.

What do I do if I have an artwork but want to make changes
in it?

If it is an editable format file we will be able to do the
changes in the artwork.

PRICING, SHIPPING & REFUNDS

Where do I get the pricing information of any product?

Go to any product category and you will find Price
Calculator which consists of the rates as per the quantity and specifications
you choose.

Where do I get the rates for product which I cannot find
online?

Products which are not listed online, we can provide you a
different quote as per your requirements. Please email us on support@wesabiprint.ng

What are the taxes applicable?

Yes, VAT will be applicable on all your orders.

Which carriers do you use for shipping?

Our courier partners include Tiza Deliveries, FedEx, NiPost
for domestic shipments.

For international shipments we use FedEx.

Where all do you ship?

We can ship to 50+ countries across the globe.

Can I pick up my order from one of your outlets?

Yes, walk into any of our outlets with your details and pick
up. You can also share your shipping address and we can get it delivered to the
address.

Can I get the tracking number of my order?

Yes, the tracking details are updated to your order once it
is shipped out from our facility.

Which are the different modes of shipping and what do they
mean?

Currently we have two modes of shipping - Standard shipping
(By Air) and Ground Shipping (Surface)

What is your refund policy if my order is delayed?

The order will be dispatched as per the production timeline
mentioned online for each product. Besides this, the shipping or courier time
will be additional depending on your postal address and the shipping method
that you choose while placing your order. In case of any approval required for
the artwork that you share, the timeline will be counted from the time you
approve the artwork.

What is your refund policy if I receive a damaged product?

After understanding the issue further, we would decide to
refund or reprint the order for you.

PAYMENTS

What are the modes of payment?

These are the options for online payments:

Debit or Credit cards

Webbanking

Wallet

Cash Card

Mobile Payments

EMI Options